Actual Communication With My Phone Company:
AT&T
Hi, thanks for chatting with the AT&T virtual assistant. What brings you here today?
I have a billing issue
AT&T
Let me know how I can help. You can say things like “my bill is higher than normal”, “fees and charges”, or “I want to make a payment.
I was originally told that my bill would be $51 a month. Why is it $20 more?
AT&T
Let me get your bill to see if I can find the issue.
I found your current bill and see it went down by $48.80 compared to last month’s bill. Let me find out what changed.
I do not see any new charges on your bill. Can you give me more details about the changes you see?
It is $21 more than it should be
AT&T
Let me get your bill to see if I can find the issue.
I found your current bill and see it went down by $48.80 compared to last month’s bill. Let me find out what changed.
I do not see any new charges on your bill. Can you give me more details about the changes you see?
I just did
AT&T
OK, what changed on your bill?
I do not see any new charges on your bill. Can you give me more details about the changes you see?
YOU JUST CONVINCED ME THAT COMPUTERS WILL NEVER TAKE OVER THE WORLD…..
AT&T
Sorry, I didn’t quite understand that. Can you give me more details about the changes you see?