Does Anyone LIKE Comcast? or I Miss Old TV…… | HumorOutcasts

Does Anyone LIKE Comcast? or I Miss Old TV……

September 17, 2015
By

I am so ashamed. Yesterday, I said “F$%^@ YOU! to Comcast.

Of course, I’ve wanted to say that to Comcast on many, many, many occasions. But I have controlled myself. I’ve acted like a mature, grown-up and kept my temper until I hung up the phone and then said it out loud again and again and again.

I’ve said that to Comcast while watching TV when my cable box goes out for the 10th time in one night. I’ve commiserated with many a Comcast customer and we’ve concluded with “F&^% YOU, Comcast.”

But this day, I actually said it to the customer service representative.

I know you want the story:

“Hello, this is Cathy. I am the Power of Attorney for my brother-in-law. We need to disconnect his service, as he is now in a nursing home.”

It’s more complicated than that, because he’s only there temporarily, but I knew any other story would slide me right over to ‘upsell land’ trying to get me to buy HBO, STARZ,  SHOWTIME and any other ‘deal’ of the day.

“Oh,” the representative replied, “I’m so sorry to hear that. Okay, let’s get this done. I need his home address, birth date, the last four digits of his Social Security number and your name and relationship to the customer.”

I gave her all the necessary information.

“Well, I see that account has already been cancelled.”

“Really?” I said with surprise, “by whom?”

“By Ryan, do you know someone named Ryan?”

“No, I don’t.” More disturbingly, I don’t know anyone named Ryan who would have my brother-in-law’s birth date and last four digits of his Social Security number.

“And what did Ryan say his relationship to the customer is, exactly?” I inquired.

“I don’t know,” she said informatively.

I paused here. My first thought being: “well how in the hell does some stranger without all this necessary information cancel this contract?”

But quickly followed by, “thanks, Ryan, whoever you are. Now I’m done with this baloney.”

“He does live in an apartment facility,” I tell the representative.

“Oh, well then that must be it, they probably cancelled it. It was done yesterday.”

So far so good, right? What could possibly have led me to swearing, losing my cool?

“Okay, that’s great,” I say, “now, I’m sure you will owe him a refund. How does that get processed?”

“The customer will receive a paper check in 30 days.”

Bill Pay“Excuse me?” I countered. “You have been taking money out of his bank account for five years. I would prefer that you just refund the account that way.”

“Oh no,” she said rather quickly, “it must be a paper check in 30 days. That’s their policy.”

“So let me get this straight, you have had access to this bank account for five years. Now you want to send a paper check to the customer who is cancelling service because they are moving away from the address where you want to send the check?”

“Yes, that’s their policy.”

“Okay, I know this is not your job. So could you please register my complaint to the ‘powers that be’ that this is ridiculous? That when people call to cancel an account, that you should either refund the amount to their bank account, or send it to their new address, since they call because they are moving.”

“No,” she actually said ‘no’, ” I can’t do that. This has been their policy from the beginning.”

Even still….I was holding myself in check.

“Well,” I said, “thank you so very much for NOT registering my complaint.’

“Have a good day,” she siad.

“Fuck you,” I said.

P.S. Five minutes later I called the phone company, which is a little tiny podunk town phone company, to cancel his phone service.  That customer service rep asked me this question:

“Where would you like me to send the refund check?”

“You Just have to Laugh….”

©2015 Cathy Sikorski

 

cathy sikorski

After more than 25 years of caregiving and Elder Law, Cathy writes about the comedy of caregiving in her blog; "You just have to Laugh..."She is the author of "Showering with Nana: Confessions of a Serial (killer) Caregiver" published by HumorOutcasts Press in 2015.

More Posts - Website - Twitter - Facebook - Google Plus - YouTube

Share this Post:

Tags: , , , , ,

10 Responses to Does Anyone LIKE Comcast? or I Miss Old TV……

  1. Bill Y Ledden
    September 18, 2015 at 2:19 pm

    I think it would of been rude to not cuss at them.

  2. September 18, 2015 at 11:25 am

    Never used that word in my life, but this experiences would definitely have tempted me! 🙂

  3. September 17, 2015 at 4:24 pm

    Wanting to curse at Comcast isn’t rude. Given Comcast, it’s entirely appropriate. I hope that you’re Tweeting the link to this piece to ComCast’s Twitter account. #FUComcast

    • September 17, 2015 at 5:20 pm

      Love it. Will do ASAP! Thanks, Roz.

  4. Bill Spencer
    September 17, 2015 at 1:38 pm

    Sometimes you just have to laugh, and sometimes you just have to curse.

    You took Mark Twain’s advice: “When angry count to four. When very angry, swear.”

    • September 17, 2015 at 5:21 pm

      Thank you Bill Spencer and Mark Twain.

  5. September 17, 2015 at 9:43 am

    Oh I feel your pain. When I had my issues with them, my letter made it to the VP of Comcast who fired two people and demoted two more. Why? rude behavior, disrespect and one said he came to my house and he didn’t, and they found out my scheduled appointment was spent in a bar somewhere. LOL

    • September 17, 2015 at 11:17 am

      Every time I deal with my cable company, I end up in a bar somewhere.

      • September 17, 2015 at 5:23 pm

        Maybe you were with Donna’s cable guy, Forrest!

    • September 17, 2015 at 5:24 pm

      Oh now your saga is coming back to me, Donna. I should have put on my battle armour first!!!!



User Login

New Release
How to Write and Share Humor
By Donna Cavanagh Published by HumorOutcasts Press

Available in Paperback and Kindle


New Release
Lite Whines and Laughter: Mild Rants and Musings on the Mundane
By Lee Gaitan and HumorOutcasts Press

Available in Paperback and Kindle



New Release
It Comes From Within: Living with Bipolar Illness
By Michael Solomon. and Shorehouse Books

Available in Paperback and Kindle



Archives