Stuck in an Endless Tech Support Loop
[The following is a true story, with no exaggeration, of the time I spent over five hours trying to get help from a tech support representative. – TEJ] I had completed what I hoped was […]
Tag: customer service
What I Think, #1, Customer Service
Dear Customer Service, If you repeat, “Please Hold. Your call is very important to us,” every minute for an hour, I will not believe you. Sincerely, Paul R. De Lancey, thinker Check out my latest […]
Hunger Games, Restaurant Edition
Eating out used to be special. It used to be fun. Now it’s noisy, crowded, pricy, and pretentious. It’s more hunger games, the restaurant edition, than fun and games. Where to begin my […]
Thanks For Trying To Ruin My Day!
If you work with the public, you’re stressed. Unreasonable customers. Demanding bosses. Reduced staffing. I love my job, but the workload is tough and getting tougher. What can we do to keep our spirits up? […]
Does Anyone LIKE Comcast? or I Miss Old TV……
I am so ashamed. Yesterday, I said “F$%^@ YOU! to Comcast. Of course, I’ve wanted to say that to Comcast on many, many, many occasions. But I have controlled myself. I’ve acted like a mature, […]
Okay 2015…can you really change?
In the spirit of the New Year, I am taking a Nostradamus point of view and a Pollyanna perspective. Five things that will not change in 2015: 1. Medical Insurance Companies will not make our […]
Bank Customer Service – NOT!
So my OLD BANK was recently taken over by a NEW BANK. The process of working with and gaining the trust of all the old bank customers is going just GREAT (cue sarcastic eye). […]