Last week I took my friend, Lisa, to the eye doctor. This is the Scheie Eye Institute, a very prestigious hospital dedicated to eye care.
We’ve been there many times over the last five years. Our last visit was six months ago and now we were back for a follow-up visit. But something was new.
When we arrived at the Institute, as usual, we went to the front desk. In the past, the front desk checked you in and then you waited to go to an attendant at a numbered station to confirm your insurance, appointment time and any other preliminary questions.
As we approached the front desk on this day, we were told to immediately go over to the standing computer terminals and check ourselves in.
Now the average age of the patients in this rather expansive waiting room seemed to be about 79 years old. I have no doubt that the senior community has many computer savvy members, but not everyone can adjust to any computer that is thrown in front of them. As one who continues to discover that ‘user friendly’ and ‘intuitive’ are really just adjectives for “get me a 12 year-old over here, stat!”, I was certain that many of these patients were struggling with this new set-up.
Add to that,these computers were at standing stations. I would say at least in an unscientific review of the crowd…. and by that I mean looking at them, half of the patients were in wheelchairs or using canes or walkers. Standing at a computer terminal would be, at the very least, uncomfortable, at most, impossible.
One more thing.
You may recall this is the Scheie Eye Institute. So……this is a place where people go who are having trouble seeing. You know, eye patches, eye surgery, eye pain, eye problems.
Based on my knowledge of the scientific method, which I learned from my kids when they had to study fourth grade science, this new system may experience a few glitches.
I will say this, Lisa and I were laughing hysterically for hours, even on the way home when we just kept saying but it’s the Scheie Eye Institute!
That’s all it took to make us giggle, ’cause………….
“You Just Have to Laugh…….”
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